Refund and cancellation policy
Draft for the pilot (version 3 November 2026). Not legal advice. Items highlighted like [this] need your confirmation, and a qualified Indian lawyer must review this page before public launch. Space does not claim to be certified or legally compliant.
Who decides
Space does not collect or hold money. Bookings, deposits, refunds and cancellations are agreed between you and the owner or operator, and paid directly to them. The operator's cancellation policy is shown before you confirm, and a confirmed booking keeps the policy that was shown at that time.
Refundable and non-refundable amounts
Security deposits are held by the owner or operator as a liability to you, not as income. They are refunded after any documented deductions. The booking summary separates refundable amounts (such as deposits) from non-refundable ones.
How to cancel
Open the booking in My stays and choose Cancel. The operator records any refund; it is recorded as a separate linked entry, never as an edit to the original.
Disputes
If you and an operator disagree, raise it through Help & support or the grievance process.
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